FAQs

Frequently asked questions

What is Your Email Response Time?

We aim to answer all Emails within 24 hours (Mon - Fri) and we do check our inbox regularly and answer as many emails as we can. During busy times of the year, we receive a high volume of emails. We’re constantly growing our team and always looking to improve response times.

My Discount Code Doesn't Work, Why?

Please make sure Capital letters will be correctly applied when required and be aware that discount codes are not cumulative. If a discount code still doesn't work it means it has expired. For further questions contact us at service@veloorac.com

How Long Does The Shipping Take?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

Is The Return Free Of Charge?

We do not offer free returns at this time.